HP Expands Notebook Battery Recall with ProBook G4 Models

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HP has expanded a massive recall from a year ago to include more laptop models. Some batteries in these laptops can overheat and pose a fire and burn hazard.

Last year’s recall has expanded to include five laptops in the ProBook 4xx G4 series. In total, the promotion now concerns batteries HP used in 20 laptops sold between December 2015 and April 2018. Not all batteries HP used for the laptops have an increased risk of overheating. The company offers a validation tool that allows owners of the laptops to check whether their battery is covered.

These are batteries that are often built into the system and cannot be replaced by customers themselves. This is done by an HP technician as part of the promotion, at no cost.

HP advises customers with an eligible laptop to install a bios update. This update puts the battery in a ‘Battery Safety Mode’. The battery then loses its charge and can no longer be charged. The laptop will then only work if it is connected to the mains.

ProBook HP Probook 640 G2 HP ProBook 640 G3
HP ProBook 645 G2 HP ProBook 645 G3
HP ProBook 650 G2 HP ProBook 650 G3
HP ProBook 655 G2 HP ProBook 655 G3
HP ProBook 430 G4* HP ProBook 440 G4*
HP ProBook 450 G4* HP ProBook 455 G4*
HP ProBook 470 G4*
ZBook HP ZBook 17 G3 HP ZBook 17 G4
HP ZBook Studio G3
x360 HP x360 310 G2
pavilion HP Pavilion x360
ENVY HP ENVY m6
HP 11 HP 11 Notebook PC

* = New added to the recall

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