Fractal Design Replaces Torrent Fan Hub Due To Possible Short Circuit

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Fractal Design warns that the fan hub in its Torrent case may cause a short circuit. The company is urging users not to use the fan hub and will offer free replacements.

Fractal Design is temporarily suspending sales of the Torrent case so that no more copies with defective fan hubs fall into the hands of potential buyers, the company reports in a blog post. After the updated fan hub is available, sales of the case will resume. Fractal Design writes that its development team is “working tirelessly to design and produce an updated version” of the fan hub, which should be released “as soon as possible.” The company expects to ship the first replacement copies to Torrent owners in two to three weeks.

Torrent case users are advised to disable the fan hub and share instructions for doing so. Users can request a replacement fan hub on Fractal Design’s website, which will be shipped as soon as the new ones are available. The company has also spoken to retail partners and is said to offer full refunds to those who don’t want to wait for the replacement kit.

It is not known how extensive the problem is. Fractal Design states that it has received “less than five” notifications from users. The problem would “in most cases” trigger the short-circuit protection in the power supply, the company writes. This immediately shuts down the PC and prevents permanent damage, although it can also cause ‘hard to detect’ problems.

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