Despite Vodafone fix, customers still struggle with slow loading pages

Users continue to complain about slow loading web pages at Vodafone, despite the provider claiming the problem has been resolved. There are now questions about whether Vodafone is breaking the law by allowing customer traffic to go through a proxy.

Some users report that the situation has improved since Tuesday, but that they still regularly have slow loading pages and even see pages that are minutes behind the current site, according to the topic on GoT.

Vodafone spokesman Richard Mes claims that the problems that occurred until Tuesday evening have been solved. “We recommend people to clear the cache as we don’t see any problems on our end as far as I know.” The proxy is still active, although users no longer see the ‘1.1.1.1’ address on the screen.

ICT lawyer Arnoud Engelfriet is now questioning Vodafone’s method of allowing unsolicited customer traffic to run through a proxy. Engelfriet suspects that Vodafone is thereby violating an article from the Telecom Act. “Well, maybe if you say ‘our network is so tight that we really have to reduce all images in size, otherwise the internet just won’t work’. That would make it legal, but from a marketing point of view that doesn’t seem like a useful position to take. “

That problem does not arise at Vodafone; the capacity of the network would currently be sufficient. Vodafone has not yet responded to Engelfriet’s claim and whether it has conducted an internal investigation into the legal basis for the proxy. Customers have been experiencing problems with the proxy for some time now. On Tuesday evening, Vodafone claimed it would be resolved.

Update 12:50 PM: Vodafone says that problems have indeed occurred again. “Our network people are on top of this,” says Mes.

When long-pressing an image, Chrome for Android showed a menu with the url, in this case with the 1.1.1.1 proxy. Screenshot:@Sven__M