Creators Update not yet working on PCs with Intel Clover Trail CPU

Owners of computers that have an Intel Clover Trail CPU on board, for example the 2-in-1 computers released in 2013 and 2014, still cannot install the Windows 10 Creators Update. For the time being, there seems to be no solution to this problem.

According to ZDnet, this is a compatibility problem, which would not be easy to solve. The website has received multiple complaints about this issue, each of which refers to devices with Intel Clover Trail CPUs. The installation does not get past a compatibility scan and displays an error message indicating that unsupported software is preventing the update from taking place.

The Intel Clover Trail CPUs were built into 2-in-1 devices, which originally ran Windows 8 and came on the market about four to five years ago. Acer previously specified which processors are not supported by the Creators Update. It concerns four Intel Atoms: Z2760, Z2520, Z2560 and the Z2580. According to Acer, it is working with Microsoft to release drivers to fix the problem. Microsoft has acknowledged the problem with the processors, but it is not yet clear when compatible drivers for these chips will be released.

Owners of computers with these Intel CPUs cannot install a newer version of Windows 10 and are currently stuck with version 1607, the Anniversary Update that came out last August. This means that in the long term there may be security risks for devices with these processors. Microsoft releases stability and security updates for up to 18 months after a feature update. For Windows 10 version 1607, this means that new patches may not be released in early 2018.