TeamViewer gives a select group of users a new unique ID because the service has detected suspicious activity on its servers. Customers experience that the service does not work properly, according to TeamViewer, this is due to precautions.
TeamViewer reported Tuesday afternoon that it observed suspicious patterns in connections being made. That would have happened with a small group of endpoints, but how many there are is not clear. TeamViewer invalidated all IDs used for that group and issued new IDs.
Some users of the software to remotely control desktops report that they cannot log in or that the service is malfunctioning. According to TeamViewer’s status page, this was caused by precautions taken after the suspicious server activity. The measure taken would have caused a very high server load, as a result of which the service does not work optimally. The service says that ‘as soon as possible’ to remedy.