Salesforce introduces Slack GPT. With this, the company wants to integrate generative AI functions into the messaging service, for example for summarizing messages and taking notes during voice conversations. The service should become available in the coming year.
Salesforce Slack announced GPT on Thursday at an event in New York. Slack GPT will be integrated into the messaging service, according to the company. As part of this, various AI features will eventually become available in the app. The tool can be used, among other things, to shorten messages and adjust their tone or to summarize multiple missed messages in a Slack channel. Slack GPT can also function as a writing aid and can take notes on voice conversations.
Users are given the option to automate AI actions with Slack’s Workflow Builder. It will also be possible to integrate AI models from other companies, such as OpenAI and Anthropic, into the platform. In those cases, data from Slack is not used to train those companies’ models, says Salesforce. It should also be possible for companies to develop their own integrations. The tool must continue to work together with Einstein GPTan AI model that Salesforce has been working on for some time.
Earlier this year, Salesforce made OpenAI’s ChatGPT and Anthropic’s AI model Claude available through Slack. However, that concerned external apps. Slack GPT should be integrated into the messaging service itself and offer more extensive functionality. It is not known exactly when SlackGPT will become available. Slack CEO Ali Rayl says to CNBC that the functions should become available ‘in the coming year’, but does not share any concrete information.
An AI-generated message digest via Slack GPT. Source: Salesforce