Disneyland faces problems with its facial recognition: sued by guest

Disneyland has introduced facial recognition for security, but there are guests who don’t like it that way. A guest has now started a lawsuit against the amusement park for privacy reasons. The plaintiff believes that the biometric data collection is not clearly explained to guests. As a result, guests are unaware that Disney collects this information. The plaintiff seems particularly concerned because it also concerns children, who have no concept of privacy anyway. The woman is now demanding $5 million from the park.

Facial recognition at Disneyland

This concerns a lawsuit against the American Disneyland, so not against Disneyland Paris. Yet the Parisian Disney park has also had problems with privacy. The French data protection authority is investigating a complaint about photographing visitors at the entrance. In this system, photos are linked to admission tickets to prevent ticket fraud, but this would be contrary to European legislation. Disneyland Paris says that the photos are necessary to prevent abuse, because at the exit there was a lot of trading in tickets from people who did not wait for the end of the day in the park and therefore sold the remaining time in the park. Pickpockets also often used these types of cards to get in and rob people. At Disneyland Paris, if you do not want to be photographed, you can show your ID to enter.

New technology

The same kind of system will also apply in American parks and a visitor does not agree with this. At least, she thinks communication about it is a problem. The technology is slightly different than we have at Disneyland Paris, because tickets are verified by scanning the faces of visitors through a device and converting them into an identification code, which is then checked with the ticket codes. Disneyland also uses this to prevent fraud, but it is a slightly newer system. In the meantime, Disney is working hard on its theme parks. We recently saw the new Frozen section opening and there will also be a Disneyland park in the Middle East.