Amazon introduces business generative AI chatbot Q

Amazon has introduced Q, a chatbot aimed at businesses that works with Amazon Web Services. Employees can use Q to create content, “spark creativity” and get answers to questions based on internal company data.

Q has access to a company’s information repositories, code and systems, and can therefore provide information and advice to employees, says Amazon. The generative AI chatbot could ‘streamline’ tasks, speed up choice making and problem solving, and aid in creativity and innovation. The chatbot can use Amazon S3, Dropbox, Google Drive, Microsoft 365 and Google Drive, among others, to collect information.

Amazon says the chatbot can be tailored to each employee, giving Q, for example, access to more company data for some employees than for other employees. The company emphasizes that Q does not use company data to train underlying models and is therefore intended as an internal tool. Amazon says Q is aimed at companies using AWS, such as business intelligence companies, call centers and supply chain management companies.

The chatbot is currently available in a preview version and should become more widely available ‘soon’. Q must be available in various places, such as in the AWS Management Console, or on the company chat tool Slack or other chat apps. The chatbot supports follow-up questions and provides source references for the answers. Accenture, BMW Group and Wunderkind, among others, are said to be planning to use Q.