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Stadia users complain about access codes not yet received

All sorts of players who have previously ordered the Founder’s Edition of Google’s game streaming service Stadia, complain that they have not yet received the access codes to use the service. According to Google, this concerns a very small part of the Stadia access codes.

On Reddit, Google indicates that it is known that a number of users who pre-ordered Founder’s Edition may not have received their codes. The company says it has identified a problem where “a small fraction of the Stadia access codes have been sent that does not work.” Google says that this issue has been dealt with and that it has continued to issue the codes in the order of the original orders.

In the same Reddit thread, quite a few Stadia orderers complain about the fact that they have still not received any e-mail with the access codes, while in some cases the controllers have already arrived. There are also players where the hardware is not there yet.

Stadia have been available since Tuesday and on an official support page, Google indicates that the Founder’s Edition guarantees guaranteed access on the release day. In a message on Twitter, Google now seems to indicate that players can also receive their codes during the course of Wednesday. A player reports to Reddit that the Google support department reports that he will receive his code within 24 to 48 hours.

Recently it turned out that Google’s paid variant of the streaming service, Stadia Pro, does not render all games in a 4k resolution. Bungie indicates that Destiny 2 will be rendered in 1080p with Medium settings and will be scaled up to 4k, which also applies to other games. Stadia are also free to use, whereby a maximum resolution of 1920×1080 pixels and frame rate of up to 60fps must be achievable. Games must be purchased separately.

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