Several players of the upcoming mmorpg New World beta are reporting that their RTX 3090 crashes or burns out while playing the game. Players with other video cards also report an extremely high GPU load, up to one hundred percent, during logging in and in the queue.
Players with RTX 3090 cards are reporting problems with their video cards while loading the game on Reddit and Twitter. This is what Twitch streamer Sean ‘Gladd’ Gallagher says that his EVGA 3090 burned out while logging in. Other players say that their video card freezes, their display goes out and that after a reset they no longer have a picture. On Reddit, EVGA 3090 cards in particular seem to be crashing due to the issue, although these aren’t the only cards experiencing overheating and extreme power spikes.
On the New World forum, a player notes that the game demands one hundred percent of the GPU’s computing power in the login screen and in the queue. This player uses an AMD RX 580. Players with a GTX 1060, RTX 2060 or an RX 5700 report a similar problem. Another reports that two EVGA RTX 3090 cards burned out while loading New World. He experiences no problems on his old GTX 980.
A New World community manager said in a comment on the forum that the problem is caused by players overwriting their driver settings, for example via Nvidia Control Panel, turning off ‘vertical sync’. He suggests that players check the option ‘use settings of the 3d application’. He added that New World’s developers are working on a more permanent fix, though it may take some time to roll out. Several players respond to his post with the comment that checking this option does not solve the problem for them.
The makers of New World, Amazon Game Studios and EVGA have not yet issued an official response. In February, the game was postponed, because end-game features for the game were still being worked on. The beta went live on Monday. On Twitter says the developer is working hard on solutions for server problems and for long wait times when logging in.
New World gpu usage of a user. Image: user Lucos on New World forum