CD Projekt itself has paid back 30,000 times money to Cyberpunk 2077 buyers

By admin On Apr 23, 2021

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Game publisher CD Projekt has refunded 30,000 Cyberpunk 2077 customers for the game. This concerns customers who have requested a refund directly from the publisher; players who have requested a refund through a store, for example, are excluded from this.

CFO Piotr Nielubowicz mentions the figure of 30,000 in a conversation with investors. These are customers who have requested a refund through CD Projekt’s Help Me Refund program. This program cost CD Projekt about 1.8 million euros. Five percent of all promised refunds have not yet been refunded, ‘due to the complexity of different payment systems’.

A spokesperson told GamesIndustry.biz that it only concerns the refunds through the Help Me Refund program; Customers who have ordered through a store are therefore excluded from this. Both Microsoft and Sony expanded their refund schemes for Cyberpunk 2077. Sony even pulled the game from the PlayStation Store. The game is currently not available in the web store yet.

Nielubowicz’s spoke to investors in the context of CD Projekt’s annual results. It shows that the publisher sold 13.7 million copies of Cyberpunk 2077 in 2020. This makes it the biggest CD Projekt RED game ever, according to the publisher. The game was also responsible for the company’s significant revenue growth. In 2020 CD Projekt had a turnover of 478 million euros; almost four times as much as in 2019. Operating profit was 259 million euros, more than five times as much as a year earlier.

In conversation with the investors, CD Projekt goes on to say that nearly three quarters of all Cyberpunk 2077 copies have been sold digitally. Only 27 percent of all copies sold in 2020 were physical. The figures also show that the most players, 56 percent, bought Cyberpunk 2077 for PC. Stadia also falls under this, but it is unknown what the sales on Google’s platform were. PlayStation gamers accounted for 28 percent, the rest being copies for Xbox consoles.

2020 was also a good year for The Witcher 3, Nielubowicz writes in a press release. It would be the best year since its release. In total, 30 million copies of The Witcher 3 have now been sold. The games within the trilogy have now sold fifty million times.

CD Projekt president and co-CEO Adam Kiciński once again admits in the annual report that mistakes have been made and that Cyberpunk 2077 has parts ‘that we are not proud of’. The developer promises to keep improving these parts and says that Cyberpunk 2077, like The Witcher 3, will remain important to the company.